Privacy Policy

I. Privacy Protection Principles

1. We value our customers' privacy and will only collect and use your personal information in the manner specified in this Privacy Policy.
2. Information collection will only be conducted when necessary or in connection with transactions; your information will be retained to the extent required by law or to fulfill the purpose for which it was collected.
3. You may browse the Company’s website without providing personal information: when accessing the website without logging into a user account, your browsing activity will remain anonymous, and we will not be able to identify you.
4. We welcome your comments and suggestions. Please send relevant feedback to the email address: service@mail.auxiek.com.

II. Collection of Personal Information

(1) Scope of Collection & Purposes of Use

1. Scope of Collection: The Company will not sell, share, or trade collected customer information with third parties. Personal information collected online will only be disclosed within the Company’s group for internal use. When you register an account, we will collect the following basic information:
   • Full name
   • Shipping address
   • Email address
   • Contact phone number
   • Date of birth
   • Gender
2. Purposes of Use:
   • Delivering products you purchased from the Company;
   • Providing updates on product delivery status and customer support services;
   • Sending you product-related information;
   • Processing your orders, or providing services and information based on your requests or through this website;
   • Managing your account, verifying online payment transactions, reviewing information downloaded from the website, identifying browser types, and conducting user statistical analysis;
   • Sending you product or service information we deem suitable for you (if you have not opted out of receiving such communications);
   • Sharing your name and address with third parties (e.g., courier companies, suppliers) to facilitate delivery.

(2) Special Notes & Information Management

1. For the purpose of internal customs inspection and facilitating export, courier companies may require you to provide your ID card number. Your cooperation is appreciated.
2. We may retain your order information, but for security reasons, we cannot retrieve this information directly. You may log into your personal account to check order details, manage your personal addresses, bank information, and subscribed newsletters.
3. You are responsible for keeping your personal information confidential and preventing unauthorized access by third parties. The Company shall not be liable for any losses resulting from the improper use of your password.

III. Security of Personal Information

1. Restricting access rights to personal information;
2. Maintaining technical products to prevent unauthorized access to computer data;
3. Securely destroying your personal information when it is no longer necessary to fulfill the purpose for which it was collected.

IV. Disclosure of Personal Information

1. Except for companies providing delivery services for the website and relevant third parties, the Company will not share your personal information with other organizations.
2. Under exceptional circumstances, the Company may be required to disclose personal information, for example: disclosing personal data if there is reasonable grounds to believe it may help prevent threats to life or health, or for law enforcement purposes.
3. If you believe the Company has violated this Privacy Policy, please send an email to: service@mail.auxiek.com.

V. Policy Changes & Privacy Complaints

1. Policy Changes: The Company reserves the right to modify and update this Privacy Policy at any time. Changes will be posted on the website, and we recommend you review the Policy periodically.
2. Privacy Complaints: If you are dissatisfied with our method of handling customer privacy or the outcome of complaints, please contact us:
   • Complaint Email: service@mail.auxiek.com